• Terms & Conditions

     

    Copyright

    Clayground authorises you to view, link to, redistribute, share embed and use the material on this site strictly for your personal use.
    The content of this site such as text, graphics, images and other materials, are protected by copyright under both UK and foreign law.
    Unauthorised use or copying of the materials on this site may violate copyright and trademark laws.

    Prices and Payment

    All product prices are in £ sterling. Prices are valid for the duration of the time that they are displayed on the website and promotional discounts may be limited to stock availability on an item.
    Coupons or discount codes are valid for a fixed period of time which is stated at the point that they are issued.
    If a discounted item is returned for a refund, it will be processed at the original price charged on the customer’s invoice at the time of purchase.

    Delivery prices are calculated by the weight of your order your shipping options can be seen when you view your shopping basket.

    Secure Online Credit/Debit Card Payments

    You can select your preferred method of payment during checkout.

    Goods can be paid for online via the the SagePay Online bank (using your debit or credit card) or using your PayPal account.

    SagePay and Paypal are world-class, secure online payment portals for card payment authorisation, removing any concerns you may have about purchasing using your card or account online.  We do not have any access to details which are provided by yourself to these banks.

    Our site uses SSL certificates to offer secure communications by encrypting all data to and from the site.

    Your transaction will appear on your statement as “sssmedia” ( our third party payment gateway )

    Other Payment Options

    Should you not have a credit or debit card, we also accept cheques (over £5) and postal orders.

    Delivery Service

    The delivery charges on the website are set up for mainland UK, Northern Ireland and the Isle of Wight.

    We do not ship to the Channel Islands or other UK Islands and any orders received from these locations will be cancelled and refunded.

    Economy and Standard Delivery

    A choice of delivery services is offered as you checkout and estimates of delivery dates are provided with each service.  The delivery costs are based on the total approximate packed weight.

    Economy Delivery takes 4-6 working days and Standard Delivery takes 1-2 working days.  These delivery windows are approximate and not guaranteed.  Orders are normally despatched from our warehouse within 24 hours, Monday to Friday, excluding Bank Holidays. Delivery costs are based on the weight of the total items in your shopping basket.

    Urgent Express Delivery

    If you have an urgent deadline, please choose Express Delivery as this is a guaranteed service.  If you pay before 12 noon, your order will be delivered the following day between 8am and 6pm.  If paid after 12 noon, you will receive your goods one day later (Monday to Friday).

    Important information regarding Non-delivery Surcharges

    In the event of attempted delivery of an item by Royal Mail or courier, a calling card with be posted through the letterbox of your home if you are not in. It is your responsibility as the customer to make contact with the telephone number provided on this card to rearrange your delivery within the time stated on the calling card.  Contact must be made at the earliest opportunity to avoid the parcel being returned to us unclaimed as this may result in redelivery charges being applied to your order.

    If you have already placed your order and need to contact us about a problem with delivery, please email support@clayground.co.uk you will usually recieve a response within 4 hours

    Limitation of Liability

    Clayground do not accept liability for any damage to property or possessions, loss of earnings or physical injury which may arise in the use of our products or in the late delivery of our orders.  Instructions are normally provided with each item as part of the packaging or as an accompanying sheet and where this is not available, they can be provided on request.  We always advise conducting a test when using an item for the first time, before applying a product to an important project.  The customer must take full responsibility for covering their clothing and work surfaces to avoid damage from using any product and take care when opening packages to ensure no leakages have occured due to damage in transit.  Children should be supervised at all times by an adult when using any product purchased from our store.

    Contract Obligations and Stock

    To purchase any of the items on our website, add the items to your shopping basket and proceed through the checkout process.  Following payment, you will  receive an e-mail confirming the details of your order.

    A contract is deemed to have been agreed/completed between Clayground and the purchaser, at the point that the order is physically shipped by courier or mail to the customer.  Until that point, either party may decline to proceed with the order and either party may instigate a refund of the order if the decision is taken to not proceed.

    Should an error occur on the site in terms of pricing point or product, Clayground are not obliged to supply the goods at the stated price and will cancel and refund the order in full.

    Cancellation and Returns

    If your order has been shipped and you have been supplied with the correct goods – which accurately match the details advertised on our site – but you have changed your mind and do not wish to keep them, you have the right to cancel your order within 7 working days of delivery (starting the day when you receive the goods).  Please contact us at karen@clayground.co.uk to discuss the return of the items within this specified time frame.  Goods which arrive back in fully saleable condition will be eligible for a full refund of the product costs.  You are under a duty to take reasonable care of the goods to ensure they are repackaged safely for reposting in order that they are returned to us in a saleable condition. The goods must be returned at your expense using Royal Mail and we would recommend for your own protection that you use a recorded delivery service.

    All items are quality checked before leaving our premises, However, should an item be delivered in a defective or damaged state, please contact us at karen@clayground.co.uk to discuss the return of the item at our expense and a full refund will be processed in this instance.

    Clayground may cancel any order and refund up to the point at which the order is physically shipped for the reasons stated in our Terms and Conditions.

    Non-Receipt of Order

    Any claims of non-receipt of an order must be notified within 28 days of the recorded despatch date.  Please notify any non-delivery or late delivery by contacting us at karen@clayground.co.uk.

    Privacy Statement

    Clayground is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 & subsequent revisions thereof). We collect information about you for three reasons: to process your order, to provide you with the best possible service and to assist in developing the sites content. We will not sell your details to any third party and we will give you the opportunity to unsubscribe / refuse any e-mails received from Clayground which will ensure you do not receive unwanted communications. For details relating to the security of your payments, please refer to the payment section above.

    Third Party Links

    To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

    Complaints Procedure

    We aim to exceed your expectations in all areas of customer service.  In the event of a complaint or problem regarding the goods or services supplied, please contact us :
    Email customer service at complaints@clayground.co.uk
    We will always aim to rectify any problem to your full satisfaction.

    Statutory Rights

    These Terms and Conditions do not affect any of your statutory rights.